PLEASE NOTE: ALL SALES ARE FINAL. NO REFUNDS WILL BE ISSUED.
How do I know if the product is available?
If you see it on the site, it is available. No need to message or email to ask if a product is available.
Where are the masks made?
Our masks are made here in my shop, not in a factory on another country. Each product is handled by me(DarkSide Paul).
Can a master copy of a mask be ordered?
Any of our masks can be ordered as a master copy (without breathing or eye holes)
What type of payment is accepted?
We accept paypal, credit cards by phone, money orders or checks made out to Paul Daniels c/o DarkSide Studio. Personal checks will always delay an order until it clears.
Can I get a refund?
There are no refunds.
If there is a problem with your order, contact me and I will see what we can do to fix it.. If a refund is issued, shipping cost is not covered, only the price charged for the product.
How long does it take to receive my mask?
Our average wait time on orders is between 4-6 weeks max. Typically 2-3 weeks if all goes well. Most of our products are not in stock and need to be made up.
Please note the masks are of High Quality and very detailed oriented.
If you need to track the status of your order, please fill out this form.
What about discounts or donations?
We have been in business for 21 years. Please do not ask if we can donate, give away or offer unannounced discounts. I have heard pretty much everything as an excuse. I may offer a discount if a large purchase is made.
Do you do wholesale items?
We do not do wholesale, our output is too small. As stated above, we could give you a flat price if large quantities are purchased. Remember ,each piece is handmade by me, not in a factory and not in mass quantities.
I have an idea for a mask, can I make a suggestion?
We do take idea submissions for future products, you can email me through the site or through our DarkSide Studio. Facebook page.
Do you make Freddy masks?
I do not make Freddy masks, that is some other guy who decided to name his company a name very similar to mine. Remember, I’ve been around 21 years, he has not!! Pick another name Guy! Yes, and no Frank the Bunny either!!!